Prelude helps you identify the knowledge gaps in your overall communication strategy.

Our Services

Bill Audit & Optimization of Business Communication Services

Prelude Solutions audits providers and carriers for saving using our experienced group of analysts. Prelude excels in quickly identifying overspend and making the necessary changes without burdening our client’s time.

It’s challenging enough for consumers to understand misbilling’s and erroneous charges on their bills; it becomes exponentially tougher for enterprise IT groups to analyze these charges.

 Proactive Approach

  • Uncover erroneous charges, misbilling, erroneous charges, FCC regulatory rates, fair market analysis and service realignment
  • Determine and identify all services for use and best practices for future roadmap
  • Obtain overcharge credits and analysis of utilization reports for usage
  • Consolidated billing reports with cost allocation

“In 2021, spend in the telecommunication services industry is expected to amount to 1.45 trillion U.S. dollars, an increase of nearly 5% from 2020. By 2022, spend is expected to grow even further, reaching 1.505 trillion U.S. dollars.” (Statista)

Unified Communications as a Service and Contact Center as a Service

Our team of experts provides industry experience in selecting the Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) that best suits your needs. When determining the correct platform for your environment, there are a multitude of business and technical factors to consider with cloud and on-premises distributions, as well as complicated security protocols. Our dedicated customer experience experts can optimize your call center to help navigate you to be the best solution while analyzing these factors:

  • Platform Analysis with score card and ROI reporting
  • Gartner UCaaS / CCaaS Rating
  • SMB, mid-market, Enterprise/Top Verticals / Global (healthcare, finance, retail)
  • Compliance (HIPAA, SOX, PCI)
  • Contact Center Optimization and Analysis
  • Delivery (OTT, MPLS, SD-WAN)
  • Key Application Integrations

Let us help you navigate the spectrum of vendors to determine which platform best integrates with your network, critical applications and devices.

Network Solutions and Carrier Services

Prelude Solutions has created strategic partnerships with 260+ carriers and suppliers in the areas of carrier network, UCaaS, CCaaS, security, cloud and IOT with an agnostic approach and proven RFI and ROI analysis. By working with our team, you’ll get a neutral, highly invested partner who will:

  • Learn your current and future business structure and goals
  • Understanding your IT infrastructure and how it integrates with your carrier service needs
  • Agnostic vendor research to source the optimal solution and negotiate contracts
  • Implementation support

Prelude offers complimentary carrier services reviews to baseline your current voice and data costs, and to design and provide an overview of the cost savings and the efficiency gains available to your company.

Managed Monthly Support Services with Telecom and Wireless Expense Management (TEM/WEM)

Our mission is to provide telecom expertise, with unparalleled customer service. In today’s business environment, communication devices are “mission critical.” Prelude is keenly aware that keeping your company’s communications running smoothly is as essential as keeping costs in check. We manage all carrier moves, adds, changes, deactivations (MACD’s) to keep wireless devices and wireline communications business ready.
Prelude Solutions offers several levels of SLA-based Managed Services ranging from ongoing cost optimization to a full telecommunications/ wireless support helpdesk with TEM /WEM Solutions.
We give your team time to focus on your larger business initiatives instead of the day-to-day tasks that hinder their time and focus.

  • Single point of contact for processing MACD orders, new services, and equipment.
  • Identify additional optimization opportunities as services change.
  • Real time data and management for mobile technologies/BYOD/ MDM Services.
  • Manage all phone, tablet, or MiFi orders.
  • Manage international travel requests and expenses.
  • Tracking of billing error reconciliation and inventory discrepancies.
  • Usage and analysis reporting and BI management reporting.
  • TEM/WEM Services with bill payment options.

01

What We Do

At Prelude Solutions, we perform in-depth analysis of your communication services and systems with the objective of reducing costs through pure savings, credits, erroneous charges and service realignment.

02

Our People

Our talented group, with over 30 years of experience, helps organizations optimize, design and implement their company’s entire communication services platform.

03

Our Mission

Our mission is to help businesses optimize their processes and services through the use of our technical, analytical and unified communications consulting practices while providing exceptional customer service.

Want to learn more?

Download our company overview.

Contact Us

Our Office

101 Lindenwood Dr.,
Suite 225
Malvern, PA 19355

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