About Prelude Solutions
Our mission is to help businesses optimize their processes and services through the use of our technical, analytical and unified communications consulting practices while providing exceptional customer service.
Prelude Solutions is a woman-owned telecommunications consulting company helping organizations explore options for optimizing current communication platforms, in-depth auditing, creating and validating the ROI, service and solution selections, project management and recommendations for telephony and contact center roadmaps.
Prelude performs an in-depth analysis of your communication services and systems with the objective of reducing costs through pure savings, credits, erroneous charges and service realignment. We save our clients an average of 33% on their telecom spend using a contingency fee-based model. Additionally, we provide a roadmap for the future as we look to our 400 + partners for agnostic services and solutions.
The consulting firm was founded in 2005 and Prelude Solutions was incorporated in 2016 to focus on a pure consultative approach for all our services.
Prelude Solutions’ CEO and Founder Cate Heaman started this entity in July, 2005 as a telecommunication auditing company. In the early years, the auditing grew to project management and managing RFP’s for telecom services and systems. In 2008, the entity expanded services to telecom system hardware and software and quickly become the fastest growing regional Platinum Avaya Partner and Shoretel Silver Partner. As CEO and Founder, Cate Heaman grew this company to over 45 people and $12 million in revenue. In the latter part of 2016, Cate sold off the hardware/software and started Prelude Solutions as a telecommunications consulting company that today provides over 400+ services and solutions as a woman-owned business. For the past three years Prelude has been named one of Philadelphia’s fastest growing companies and expanded services globally.
Our Core Values
We are committed to honesty, transparency, doing what we say we will do, and always doing the right thing.
We innovate by finding a better way through continuous improvement, partner relationships, sharing knowledge and experiences.
We believe in the power of communities, and actively give back to those communities in which we live and work.
We invest in each other and offer an environment with opportunities for both personal and professional development.
We believe in equitable, fair, and impartial treatment in all business practices and relationships. We acknowledge and respect the unique perspectives and experiences we each bring to our work.
“The Prelude team are all professional, kind and a genuine pleasure to work with, start to finish. The process was made easy on our end, and we appreciated the clear communication every step of the way. We are grateful for the significant savings Prelude found during a time of emergency for the museum.”
“This validates why we are working with you (Prelude); obviously they (Network Provider) are not buttoned up and have many gaps. This is the right focus, you (Prelude) are doing good work on our behalf, the tone is appropriate, and we could not have done this ourselves.”
“Cost savings is always a big priority of ours. Once we got involved with Prelude, and I got to witness weekly exactly how we were being misbilled, my time was significantly worth it in order to realize those savings moving forward. I learned so much about our inventory, the items in which the carriers had been over-billing us for a long time, and a path forward in order to turn those savings and inventory into a new, cost-effective phone system.”
“Vālenz partnered with Prelude to perform a telecom audit and they discovered over $42,000 in annual savings for our company. The Prelude team worked with our multitude of vendors to make sure we were getting the best rates on the services we needed while eliminating the services that were no longer required. Prelude also assisted us with the evaluation of our entire telephony echo system. The result was the migration to a cloud-based phone system and call center with redundant circuits that unified our locations and consolidated our vendors. Prelude continues to be a trusted consultant for all our telecom needs.”
“RKL partnered with Prelude to perform a telecom audit and they quickly discover $50,000 in annual savings for our organization. Upon moving forward with the necessary changes, the carrier cited internal technical and procedural issues that delayed the lower-cost services. Prelude began scheduling reoccurring meetings with the carrier and because of their persistence and professionalism, RKL earned all of our reductions and a backdated credit covering the dates the reduced prices were originally meant to be implemented.”
“Prelude has been an absolutely outstanding partner in our telecom efficiency and cost-saving project. Right out of the gate, after taking the time to explain how the process worked, they engaged directly and persistently with our telecom providers and carriers to discover potential savings and implement changes, keeping us up to date on everything they were doing on our behalf. They presented their progress in a collaborative, easy-to-understand format that helped us to quickly and comprehensively see how things were going at any given moment. The COVID pandemic hit just after we started the project, presenting quite a few major challenges, but the Prelude team worked with us to keep the project moving forward and produce their promised efficiencies and savings. We couldn’t be happier with the process, the financial and efficiency outcomes, and the entire team at Prelude, and we look forward to working with them on future projects.”
“My experience with Prelude was amazing and they delivered on what was promised. The process was simple, as they did most of the leg work, and kept us in the loop every step of the way. We were always in control of the decisions that needed to be made which is what I also liked about their process.”
101 Lindenwood Dr.,
Malvern, PA 19355