Our team of experts provide industry experience in selecting the Unified Communications-as-a-Service (UCaaS) that best suits your needs. When determining the correct UCaaS platform for your environment, there are a multitude of business and technical factors to consider along with several different types of cloud and on-premises distributions, as well as complicated security protocols. Vendor selection is especially important due to the variety of UCaaS vendors on all sides of the market, whether it be VoIP and telecom providers all the way to major cloud and enterprise players. Our VoIP experts help navigate you to be the best solution while analyzing these factors:
• Platform Analysis (Proprietary or white-labeled)
• Gartner UCaaS Rating
• SMB, mid-market, Enterprise/Top Verticals (healthcare, finance, retail, etc.)
• Compliance (HIPAA, SOX, PCI, etc.)
• Contact Center (Proprietary or white-labeled)
• Delivery (OTT, MPLS, SD-WAN)
• Key Application Integrations
Let us help you navigate the spectrum of vendors to determine which UCaaS platform best integrates with your network, critical applications, and devices.
Hosted UC has been on the rise for the past 10 years. Synergy reports 28.5% growth rate in UCaaS between 2012 and 2018 with 2.2% less for premise over the same period.
Prelude Solutions uses our experienced analysts to identify billing optimization opportunities. We then strategically make the necessary changes to directly impact the bottom line.
It’s challenging enough for consumers to spot cramming charges on their bills; it becomes exponentially tougher for enterprise IT groups to analyze these charges.
• Modify billing pools to avoid future overages or under utilization.
• Reduce your cost without carrier changes.
• Determine and identify all services for use and best practices for a plan forward.
• Identify usage patterns and make recommendations for plan changes, policy revisions, and user notifications.
• Obtain overcharge credits.
Additional Proactive Expert Services
• Take advantage of newly released carrier plans.
• Negotiate highest possible discounts.
• Ongoing proactive needs analysis and known cost avoidance.
“Forrester Research has found that up to 35% of technology invoices contain errors, yet most enterprises lack the time, expertise, and resources necessary to uncover them.” – May, 2016
Prelude offers business initiatives for driving investments. Prelude’s team of experts will empower your IT department with the following:
• Real time data for your entire communications and mobile technologies/BYOD.
• Optimize voice, data, and service analysis with business analytics.
• Optimize business processes and increase productivity.
• Introduce and improve products/services.
• Increase agility.
• Highlight end user and departmental costs.
• Provide A/P with cost center billing details and validated carrier invoice payment details.
• Ad hoc reports to identify business activity.
We help you manage your telecom cost with the same attention to detail as any other cost in your business.
Wireless & Wireline
Our mission is to provide telecom expertise, with unparalleled customer service. In today’s business environment, communication devices are “mission critical.” Prelude is keenly aware that keeping your company’s communications running smoothly is as essential as keeping costs in check. We manage all carrier moves, adds, changes, deactivations (MACD’s) to keep wireless devices and wireline communications business ready.
• Real time data for Mobile technologies/BYOD.
• Manage all phone, tablet, or MiFi orders.
• Respond to trouble tickets, service issues, or equipment failures.
• Add, suspend, and remove plan features as business needs change or evolve.
• MDM Services.
• Manage international travel requests and expenses.
• Introduce and improve products and services.
• Provide proactive Prelude Solutions Health Checks.
Prelude Solutions handles a full range communication strategy projects. We do not try to fit your projects into a size that suits us, but rather our team works with each and every client to customize a project scope that fits your organizational tasks. Prelude ensures every project progresses through the proven ITIL method for maximum efficiency.
• Carrier contract negotiation and project implementation.
• Deploy device refreshes.
• Provide onsite end-user device roll-outs and training.
• Create customized training and device documentation.
• MDM deployment.