Professional Services

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Specialized Technology Assistance

Prelude Solutions offers three levels of SLA-based Professional Services ranging from ongoing cost optimization to a full telecommunications support helpdesk.

Women in an office explaining a free telecom audit.

Level One

Feature: Ensure contracted rates are accurate, tracking of billing error reconciliation, usage, and analysis reporting.
Activities: Real-time data for all UC, services/Mobile/, technologies/BYOD, introduce and improve products and services.

Level Two

Feature: Single point of contact for processing new services and equipment, identify additional optimization opportunities as services change.
Activities: Add, suspend, and remove plan features as business needs change, wireless – Manage all phone, tablets, and MiFi orders, manage all carrier moves, adds, changes, deactivations (MACD’s)

Level Three

Feature: Prelude help desk, single point of contact for all telecommunications
Activities: Respond to trouble tickets, services issues, or equipment failures, continuous communication with technical staff and service provider, mobile device management services

We give your team time to focus on larger business initiatives instead of day-to-day tasks that steal their focus. Get started now!

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Contact Us

Our Office

101 Lindenwood Dr.,
Suite 225
Malvern, PA 19355

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