In the fast-paced world of healthcare, efficient communication is crucial. For a dermatology practice with 61 locations nationwide, managing telecom services efficiently was a challenge. With 106 unique invoices to handle, the practice needed a comprehensive telecom optimization strategy. Prelude Solutions stepped in to streamline their telecom services, resulting in remarkable outcomes.
The Challenge: Managing Telecom Services Across Multiple Locations
The dermatology practice faced several challenges, including outdated PBX systems, redundant internet connections, and unnecessary POTS lines. With no centralized system in place, managing and overseeing telecom services became increasingly complex.
The Solution: Thorough Telecom Optimization
Prelude Solutions conducted a thorough telecom services audit for the practice. They identified unnoticed redundancies and replaced outdated systems with modern solutions. Strategic reinvestment in PBX (private branch exchange) and contact center technology enhanced service quality.
Achievements: Significant Cost Savings and Improved Telecom Efficiency
The results were impressive. The practice achieved approximately 30% in cost savings. Redundant internet connections were reduced, and numerous unnecessary POTS (plain old telephone service) lines were eliminated. These changes not only saved money but also streamlined operations and improved efficiency.
System Improvements: Better Telecom Management and Enhanced Infrastructure
A centralized system was implemented for better management and oversight of telecom services. This, coupled with enhanced technological infrastructure, improved patient experience through more efficient and reliable communication channels. Associates also benefited from streamlined operations and reduced system complexities, leading to increased satisfaction.
Conclusion: The Benefits of Telecom Optimization
This case study highlights the significant benefits of conducting thorough telecom service audits and optimizations. Beyond cost savings, telecom optimization can lead to improved patient experiences and increased associate satisfaction. For healthcare practices looking to maximize efficiency, telecom optimization is a valuable strategy to consider.
At Prelude Solutions, we specialize in helping businesses optimize their telecom services. Contact us today to learn more about how we can help your business thrive.
